Adapt IT Telecoms •

The Importance of Rating and Billing System Validation In The Telecommunication Industry

For Telcos, understanding the significance of billing is essential. Billing involves calculating a customer’s owed amount, but in the Telecommunication industry, it becomes more intricate due to the various factors it needs to consider. Billing affects every aspect of the Telco business, from operational levels to overall customer experience. The billing process often involves several key steps, which include: • Service Usage Tracking – Telcos track the usage of their services for each customer.
ATA International •

Remote, Onshore and Offshore Medical Services: What You Need to Know

Remote medical services on project sites involve providing healthcare and medical assistance in locations far away or secluded, typically without access to established healthcare facilities. These locations can include construction sites, mines, or other remote areas where workers are involved in different projects. The variety of remote medical services required depends on the project site’s demands. These remote medical services may involve on-site medical clinics with the capacity to address
ATA International •

Control Risks in Greenfield Projects: Implementing Medical and Rescue Solutions

Proactive Risk Management is essential to ensure employees working on remote greenfield project sites in Africa can access the right medical services. These projects, often located in isolated and challenging environments, pose unique health risks that must be addressed to safeguard the workforce’s well-being. The geographical isolation of greenfield project sites in Africa presents additional difficulties in accessing medical facilities. These remote locations often lack nearby hospitals or cl
Adapt IT Education •

Empowering Education: The Role of Wisenet in Enhancing Learner Success

There is no doubt that education is a cornerstone of modern society and plays a critical role in empowering individuals, driving economic growth, fostering innovation, and promoting social cohesion. Education is an investment in the future for individuals and society, and its importance in today’s world cannot be underestimated. Even though education is necessary, delivering quality education can be a challenge. For example, in higher education institutions, education management and the institut
Adapt IT Telecoms •

What Is Customer Analytics In Telecoms & How Is It Used?

In today’s digital world, customers are constantly bombarded with new services and packages. This is especially true within the competitive Telecommunications market. Customers can choose from various service providers and can find all the information they need at the touch of a button, enabling them to compare prices and packages. Due to customers becoming more sensitive towards spending as well as the value of products available in the market, customers have started utilising different product
Adapt IT Telecoms •

Data Processing: From ETL to Advanced Analytics

Data processing is a cycle and process that is split up into three phases, often referred to as the Extract, Transform and Loading (ETL) process. • Extract – During the extract phase of data processing, the raw data that the network generates and collects is extracted and passed on to the service provider to be used for processing and analytics. This data collection includes network transactional data, which includes voice, data usage, SMS and roaming Call Detail Records (CDRs), and non-network
ATA International •

How Effective Medical and Rescue Expertise Aid in Emergency Medical Evacuation

When discussing medical expertise, it is vital to note that this includes medical personnel, training, access to medical equipment and medication and more. These elements ensure that employees on-site have access to quality medical care in the case of an injury, accident or emergency during an emergency medical evacuation. Medical personnel play a critical role in ensuring the success of emergency medical evacuations in remote project sites. Their expertise is essential in assessing and stabili
Adapt IT Education •

Unlocking the Potential of an Enterprise Resource Planning (ERP) Education Management

Effective management and coordination are essential to stay ahead in today’s ever-changing education environment. This is where Enterprise Resource Planning (ERP) comes in. ERP is a comprehensive solution that has revolutionised various industries and is now ready to transform education management. As educational institutions tackle the challenges of administration, student services, and academic processes, harnessing the power of ERP is crucial for maximising efficiency, fostering innovation, a
Adapt IT Education •

Promoting Inclusive Education - Strategies and Benefits

Inclusive education is a higher education trend taking the world by storm. This educational approach is focused on inclusivity, establishing an adaptive and supportive learning environment and promoting diversity. In the blog below, we unpack what inclusive education is, the strategies and technologies utilised in this approach, and the benefits and challenges. Inclusive education is an educational philosophy and approach that emphasises all students’ participation, acceptance, and academic suc
Adapt IT Telecoms •

What is Customer Analytics in Telecoms & How is it Used?

How can Customer Analytics be used for Telecom Companies? From the above, we have determined that a Telco can better meet customers’ needs and improve engagement and overall experience by utilising customer analytics. But what impact does this have on Telco’s bottom line? There is no doubt that this kind of meaningful data can make a significant difference in assisting a Telco with developing products and services that its customers want. This directly reduces churn, as a happy customer satisf
Adapt IT Telecoms •

5G Monetisation: Everything you Need to Know

To understand how 5G monetisation will work toward increasing a Telcos revenue, we need to understand what this term means. 5G monetisation refers to changing and identifying different business models, products, use cases and policies that will enable a Telco to gain the most revenue from their investment in the 5G network. With the shift towards 5G globally, it is no longer enough for a Telco to offer reliable connections and fast speeds. Customers’ needs are changing and they want more value
Adapt IT Telecoms •

What is CX Technology & Why You Should Consider It?

With a customer-centric approach, businesses need to understand where they are falling short in terms of customer experience and customer experience management. Businesses in a business-to-business (B2B) space and a business-to-customer (B2C) space need to put the customer and what they value first to ensure customer retention, which is a significant goal for many businesses. This has meant that businesses have needed to completely restructure their customer experience management process and loo
Adapt IT Education •

Key Data LMS Security Features Of Moodle

There is no doubt that the education sector is seeing a transition and a shift in how teaching and learning are being facilitated within higher learning institutions, with the use of Learning Management Systems (LMS) like Moodle becoming a necessity. With this kind of technology comes risks associated with data security. Below we look at why LMS security is such an essential factor today and what makes Moodle so secure and safe. Moodle is an Open-Source learning platform designed to provide edu
Adapt IT Education •

What Are the Advantages of Blended Learning?

Blended learning is becoming a common learning methodology used globally in classrooms at higher education institutions. This new approach to education has many advantages for students and learning institutions. We explore these benefits and advantages and why this is fast becoming the chosen methodology for learning in more detail below. What Is Blended Learning in Education? Blended learning is an educational approach that blends online or digital components with traditional face-to-face ins
Adapt IT Education •

What is an LMS?

The higher education industry is changing, and there is a need to provide more personalised e-learning opportunities for students. This requires an institution to be more flexible and, in doing so, change how they have always done things, which is often easier said than done. So how are higher education institutions making this possible? The answer lies in Learning Management Systems (LMS). What is an LMS? Within the education sector, you will often hear mention of the term LMS. The LMS meanin
Adapt IT Telecoms •

The Future of NextGen Technologies in the Telecommunication Industry

Technology today is accelerating at an alarming pace, with technological innovations happening daily. This accelerating digital environment has had a monumental impact on many industries, including the telecommunications industry, which is currently facing a shifting landscape of competitive challenges and opportunities. This shift has been a catalyst for innovation in this sector, especially where digitisation and the development of NextGen technologies are concerned. These NextGen technologies
Adapt IT Telecoms •

The Significance of USSD on African, Emerging and First World Markets

In today’s world, where technology is advancing and accelerating at an alarming pace, some older technologies are still making a significant impact globally. One such technology is USSD. Over the last two and a half decades, this powerful, functional, and straightforward technology has provided consumers with an array of services across industries. Below we examine the significance of USSD in emerging and first world markets and how this technology is still being utilised. USSD technology was f
Adapt IT Telecoms •

Why SMSC, Bulk Messaging and USSD should be used for Effective Marketing Strategies

Digital transformation has accelerated the use of new technologies across the globe, leading to many questioning the relevance of older technology like SMSC, bulk messaging and USSD. From our unique point of view, these technologies are more valuable than ever, especially where marketing strategies are concerned in emerging markets. Each of these technologies offers businesses a way to connect and engage with customers and increase revenue. The question that should be asked is whether businesses
Adapt IT Telecoms •

Why is USSD not Obsolete and What are Businesses Using It for?

Over the last few decades, USSD has been a popular technology that businesses use to connect and reach customers. With smartphone adoption and 5G implementation on the rise globally, many would view this older and simpler technology as obsolete. The truth is that this powerful technology is only now beginning to reach its potential in terms of what it can do for businesses. We examine how USSD can enhance customer experience, better target customer segments, and increase revenue below. To under
Adapt IT Telecoms •

The Importance of Billing Systems in the Telecommunication Industry

Billing systems play a critical role in maintaining the profitability of Telecommunications operators. You may be asking why? The simple answer is that without an effective billing system the network cannot operate. For the billing process to be as effective as possible, it is important to have a solution that cross-checks the billing system. This cross-checking software provides a Telco with the data necessary to correctly bill customers for the services used, which directly impacts revenue ass
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